Shipping policy
Shipping Policy
Last Updated: August 2026
At DriveStack, we're committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below.
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been processed, you'll receive a shipping confirmation email with tracking information (where available).
Delivery Times
Estimated delivery times:
South Africa: 7-28 business days
International: 7–20 business days
Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
From time to time, DriveStack may offer free shipping promotions. Any applicable offers will be displayed on our website.
Order Tracking
Where tracking is available, you'll receive a tracking number once your order has been shipped.
If you haven't received tracking information within a few business days after placing your order, please contact our support team.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, additional shipping charges may apply if the order needs to be resent.
Lost or Delayed Shipments
If your order is significantly delayed or appears to be lost, please contact us.
We'll work with the shipping carrier to investigate and keep you updated throughout the process.
Damaged Deliveries
If your order arrives damaged, please contact us within 24 hours of delivery.
Include:
Your order number
Photos of the damaged item
Photos of the packaging
A brief description of the issue
We'll review the information and work with you on the next steps.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions about shipping, please contact us at:
Email: drivestack8@gmail.com